Classification: Regular, Full-time Hourly – 40 Hours per week.

Schedule: Monday-Friday 8:00a-4:30p

Reports To: Director of Cemetery Services

Summary:

The Client Services Coordinator is generally the first point of contact in the Cemetery office for clients, visitors, and staff, and provides courteous and helpful customer service to all. Duties include the timely, detailed, and accurate processing of all documentation necessary for cremations and interments and other cemetery services available at Newton Cemetery, processing memorial and inscription requests, and preparing deeds and certificates for the purchase of interment space. Using excellent communication skills, the Client Services Coordinator provides support to all departments by receiving payments, distributing mail, scheduling appointments, assisting sales efforts, and handling a variety of office tasks.

Essential Duties:

• Provide exceptional customer service to customers, vendors, and the general public and direct them to the appropriate contact for specific services/information and/or rapid resolution of customer concerns.
• Gather cremation and interment documentation, schedule cremations and burials, overseeing the process through completion of cremation/interment.
• Communicate directly with Funeral Directors; process documentation required by Funeral Directors, maintaining the privacy of deceased and family members.
• Manage Sales, Crematory, and Chapel calendars, ensuring the accurate scheduling of services, appointments, and other activities.
• Process memorial and inscription requests, advising on the design and location of new memorials to facilitate Cemetery operations. Ensure completion of approved work, coordinating with outside contractors as required.
• Answer the telephone and respond to email inquiries.
• Initiate work orders for service requests from owners.
• Prepare deeds and certificates for interment space purchases and produce new owner folders on a monthly basis.
• Open and distribute mail.
• Perform a variety of miscellaneous administrative tasks.
• File documents as necessary.
• Perform all other duties as assigned.

Level of Responsibility:

• General supervision: routine duties are performed with minimal supervision; standard practices or procedures allow routine work to proceed alone; occasional check of work while in progress; work is reviewed upon completion.
• Comply with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
  
  

Education and Experience:

• Associate degree (AA) or equivalent from two-year college or technical school in business or related field; one to two years related experience and/or training; or equivalent combination of education and experience. Fluency in English required.
• 5 years of experience in customer service in an office setting
• Attention to detail, accuracy and strong organizational skills required
• Courteous and welcoming demeanor essential
• Microsoft Office and database management experience required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Ability to handle multiple tasks simultaneously
  
  

Work Environment:

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

Moderate noise (examples: business office with computers and printers, light traffic).

Please email resume and cover letter to cmr@newcemcorp.org. Use "Client Services Coordinator" in the subject line.