Newton at Home seeks a part-time Member Services Coordinator to support the organization’s continued and expansive growth. This employee will report to the Executive Director and collaborate with three part-time staff and numerous volunteers. This is currently an in-person part-time position of 20 hours/week with the expectation of working five days a week (although there is flexibility around shift length and timing). This is a role that could potentially grow into a full-time position to include other core duties for the right professional.

Job Responsibilities: 

• Develop strong relationships with members and volunteers through frequent verbal and email communications.
• Handle incoming telephone calls from members & volunteers and respond as appropriate; call members & volunteers as needed to provide updates and solicit inputs.
• Enter member service requests into the NaH online database and ensure that requests are assigned to available volunteers.
• Track long-term volunteer assignments (i.e., friendly visits) and perform occasional check-ins with volunteers.
• Initiate friendly welcome calls to new members.
• Report and document member and volunteer feedback to staff and Executive Director for follow up problem resolution and tracking.
• Keep track of volunteer documentation and ensure information is accurate and up to date.
• Assist the Executive Director with special projects, taking the lead as assigned.
• Implement quality control procedures to ensure best business practices.
• Attend weekly staff meetings.
• Collaborate with staff to ensure and execute a smooth service model.
• Demonstrate Newton at Home and Village Movement values in all communications.

Skills and Qualifications: 

• Outstanding communication and listening skills.
• Comfortable interacting with older adults and vulnerable individuals with the patience to accommodate their needs (prior experience in this field is preferred)
• Strong attention to detail with the ability to grasp and readily recall information/details about members, volunteers, and interpersonal relationships.
• Demonstrated computer competence, comfortable using PCs, familiarity with Google services (Gmail, Google Drive, Google Docs, etc.).
• Ability to collaborate effectively with staff, members, and volunteers through in-person and hybrid environments.

Benefits:

• Competitive compensation
• Two weeks paid vacation (prorated)
• 6 paid holidays
• Flexible schedule
• Tight-knit, supportive team

About Us: 

Newton at Home (NaH) is a non-profit, community-based, membership organization for adults aged 60+ in Newton, MA. Our mission is to help older Newton residents remain in their homes with our supportive network of non-medical volunteer services and social programs. Through a broad range of member benefits provided by expert staff and almost 100 volunteers, we strive to meet the social and practical needs of our members, enabling them to live independent, engaged lives in the homes and communities they love. Our staff members benefit from a collaborative work environment in a welcoming office, easily accessible to I-95 and the Mass Pike with on-site parking in West Newton.